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Find answers to frequently asked questions about the Garden Tower®, composting, worms, watering, soil, and more. Helpful support for every gardener. Learn more

Frequently Asked Questions | Garden Tower® Project FAQs

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This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
In addition, you agree to our Messaging Terms: (https://terms.pscr.pt/legal/shop/gardentower/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/gardentower/privacy_policy).
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
<ul>
<li>To improve our website in order to better serve you.</li>
<li>To allow us to better service you in responding to your customer service requests.</li>
<li>To administer a contest, promotion, survey or other site feature.</li>
<li>To quickly process your transactions.</li>
<li>To ask for ratings and reviews of services or products.</li>
<li>To follow up with them after correspondence (live chat, email or phone inquiries).</li>
</ul>
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
<ul>
<li>Help remember and process the items in the shopping cart.</li>
<li>Keep track of advertisements.</li>
</ul>
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
We have implemented the following:
<ul>
<li>Remarketing with Google AdSense.</li>
<li>Demographics and Interests Reporting.</li>
</ul>
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at:&nbsp;<a href="http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf" target="_blank">http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf</a>
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
<ul>
<li>On our Privacy Policy Page</li>
</ul>
Can change your personal information:
<ul>
<li>By logging in to your account</li>
</ul>
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
<ul>
<li>Within 1 business day</li>
</ul>
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
<ul>
<li>Send information, respond to inquiries, and/or other requests or questions</li>
<li>Process orders and to send information and updates pertaining to orders.</li>
<li>Send you additional information related to your product and/or service</li>
<li>Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.</li>
</ul>
To be in accordance with CANSPAM, we agree to the following:
<ul>
<li>Not use false or misleading subjects or email addresses.</li>
<li>Identify the message as an advertisement in some reasonable way.</li>
<li>Include the physical address of our business or site headquarters.</li>
<li>Monitor third-party email marketing services for compliance, if one is used.</li>
<li>Honor opt-out/unsubscribe requests quickly.</li>
<li>Allow users to unsubscribe by using the link at the bottom of each email.</li>
</ul>
If at any time you would like to unsubscribe from receiving future emails, you can email us at
<ul>
<li>Follow the instructions at the bottom of each email.</li>
</ul>
and we will promptly remove you from&nbsp;ALL&nbsp;correspondence.
Contacting Us:
If there are any questions regarding this privacy policy, you may contact us using the information below.
gardentowerproject.com 2507 W. 3rd St Bloomington, IN 47404 US support@gardentowerproject.com

Privacy Policy

<h3 data-mce-fragment="1">Shipping</h3>
Most of our shipments are sent via FedEx.&nbsp; However, we do ship via USPS to PO Boxes, US states or territories outside the continental 48 states and Canada.&nbsp; You will receive an email after your order is shipped with tracking if applicable.
The Garden Tower 2™ weighs approximately 36 pounds and is shipped in an octagonal box measuring 25”x23”x23”.&nbsp; As it is a rather large item, it can be fairly expensive to ship especially to remote locations requiring delivery via USPS.
<h3 data-mce-fragment="1">Returns</h3>
Unopened boxes can be returned within 30 days and the customer is required to pay the return shipping.&nbsp; We can issue a return label and deduct the return shipping from the refund once we receive it back.&nbsp; Please note that there are fees we are charged for creating a return shipping label and the return shipping prices are not discounted like the initial shipping charge.&nbsp; So return shipping is usually more expensive.
If it is after 30 days and the box is unopened, the above applies along with a 15% restocking fee.&nbsp; The restocking fee may be waived in special cases.
If you have already used your Garden Tower 2™ in most cases we will not be able to give you a refund unless it is due to a defect in the manufacturing.&nbsp; In which case we will replace the defective part (s).

Refund Policy

<h3>Shipping</h3>
Most of our shipments are sent via FedEx.&nbsp; However, we do ship via USPS to PO Boxes, US states or territories outside the continental 48 states and Canada.&nbsp; You will receive an email after your order is shipped with tracking if applicable.
The Garden Tower 2™ weighs approximately 36 pounds and is shipped in an octagonal box measuring 25”x23”x23”.&nbsp; As it is a rather large item, it can be fairly expensive to ship especially to remote locations requiring delivery via USPS.

Shipping Policy

Purchasing a Garden Tower or other product through the order process on our&nbsp;website constitutes an agreement between you (they buyer) and Garden Tower Project, LLC (the seller).&nbsp; Garden Tower Project, LLC will deliver to you the items represented by the purchase agreement.&nbsp; Returns are accepted, but if the buyer chooses to return an item for reasons outside of our control, the buyer must cover return shipping costs and may&nbsp;not be refunded the original shipping cost (varies by location and carrier conditions) depending on the circumstances of the original order and return request.&nbsp;&nbsp;We provide an extremely high-quality product and your satisfaction is very important to us.&nbsp;&nbsp;Please let us know if you have any concerns or issues and they will be addressed immediately.&nbsp;
Disclaimer, Terms, Warning &amp; Caution Statements:
Garden Tower Project, LLC is not responsible for any damages which are the direct or indirect result of (or related to) the use of our Garden Towers or other products. &nbsp; You assume any and all risks associated with the use of products we sell by purchasing a product from our company.
Warning: Choking Hazard, Small Parts, Marbles, or Balls. &nbsp;Not suitable for children under 3 years of age:&nbsp;The Garden Tower 2 contains 3/4-inch precision ball bearings which are a potential choking hazard when the Garden Tower is in a disassembled state. &nbsp;Other products sold here may also container parts which are a potential choking hazard.
Children should be supervised when interacting with the Garden Tower or other products sold through Garden Tower Project, LLC. &nbsp;Garden Towers are very heavy and with enough force could be overturned resulting in a potential injury.
The Garden Tower is a composting system. &nbsp;It may be possible to prepare a compost mixture that is exothermic and could create conditions for ignition within the product. &nbsp;Users must be aware that it is theoretically possible to overload a composter with nitrogen sources and dry combustible organic matter which could lead to a fire if the composter, especially if a composter is allowed to dry out. &nbsp;By design, the Garden Tower 2 is a cool-process composter (not a typical hot, exothermic composter); however, all composters are potentially exothermic under specific conditions. &nbsp;Read and follow the directions for your Garden Tower 2 and avoid excessive use of very-high-nitrogen inputs like coffee grounds, legumes, spent grains, etc. to keep the composting process cool.
Garden Towers, or other products available from Garden Tower Project, LLC, should not be located where they could endanger persons or property in the event of a major storm or structural failure of any kind. &nbsp;A fully loaded Garden Tower 2 is equivalent to a large person in weight when in use (200-280lbs); keep this in mind when locating your Tower. &nbsp;We offer a very high quality locking caster wheel kit for use where greater mobility of the Garden Tower 2 is appropriate.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/gardentower/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/gardentower/privacy_policy).
Thank you for your patronage and as always,
Happy Gardening! — Garden Tower Project

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